The Service Management Lead is responsible for overseeing the day-to-day operations of IEP’s change, release, patch, and configuration management. The team’s responsibilities include:
- Managing IEP’s change management processes & tools so that IEP installs changes successfully while minimizing the risk and impact of the changes
- Planning and managing weekly build windows as well as multi-month schedule of major changes
- Managing and coordinating all IEP security patching activities
- Establishing and maintaining an accurate tracking of IEP’s configuration items
Minimum Skills and Qualifications:
- The role requires excellent communication and interpersonal skills, with the ability to act as an interface between the client and key stakeholders across delivery and support teams.
- The role also requires strong project management skills as well as the ability to identify and implement operational and process improvements.
- Knowledge of ITIL framework, best practices in IT Service Management, and ServiceNow are a plus.
- The role will require both on-call rotation and periodic weekend shifts.
